How did you hear about Auburn Foreign Car? Select One Internet Search Social Media Drove By Friends/Family School/Work Newspaper/Magazines Other (Please Explain Below)
If Other, Please Explain:
How long ago did you make plans to visit our organization? Select One Months ago Weeks ago In the last few days Today
Is this your first visit to our Auburn Foreign Car? Select One Yes No
Would you recommend it to a friend or relative? Select One Yes No
Are you an Auburn Foreign Car Royalty Rewards member? Select One Yes No
What motivated you to visit our shop today?
Due for oil change
Previous appointment
Vehicle out of warranty
Bad sound /odor
Check engine light
New in town
Referral
Online discount
Royalty rewards certificate
What three words would you use to describe this organization to a friend?
Did you have contact with any of the following staff during your visit? Select One Yes No
If yes, how welcome did they make you feel? (1 Being Not Welcome and 5 Veing Very Welcome)
By Phone 1 2 3 4 5
Service Advisor 1 2 3 4 5
Office Staff 1 2 3 4 5
Cashier 1 2 3 4 5
Parts Person 1 2 3 4 5
Was the staff you had contact with friendly and professional? Select One Yes No
Was work completed within the time promised? Select One Yes No
Were charges explained to your satisfaction? Select One Yes No
Was final cost within estimated amount? Select One Yes No
Was the issue the vehicle was serviced for addressed? Select One Yes No
If you answered No to any question, Please explain:
Compared to other shops you have visited did you feel the amount you paid was: Select One Low Reasonable High Do Not Go Anywhere Else
How do you feel about your most recent service with Auburn Foreign Car? Select One Delighted Satisfied Mixed Disappointed
Other places that service your vehicle : Select One Dealer Quick Lube Other Shop Self/Family/Friend
How likely are you to come back for other automotive services within the next 12 months ? (1 Being Not Likely and 5 Being Very Likely)
1 2 3 4 5
Recommendations on how we can make your next visit better :
Additional Comments :
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